Business Ambassador Opportunities
February 1, 2012
Industry/Business School Activity Days
If you would like to offer your support to help prepare young people in Cardiff and Vale secondary schools for the world of work, by holding Mock Interviews, enterprise and industry (pre-work experience) activities and careers fairs please contact a Careers Wales adviser.
if you have any ideas for activities/resources you would like to offer to schools, or have any queries please get in touch.
Careers Wales Advisors:
John Oliver - john.oliver@cardiffandvale.org.uk - 029 2020 3779
Ani Jones - ani.jones@cardiffandvale.org.uk - 01446 410614
Llinos Carpenter – llinos.carpenter@cardiffandvale.org.uk – 02920203780
See Schedule of forthcoming events here
Industry News
The UK's most popular call centre magazine
Here are the top 10 things that we can do to give our organisations a great reputation for service excellence. Over the next months we will then look at each one in detail to support the actions you are taking in your organisation to excel in this vital area.
Checklist
1. Recruit and train the [...]
Thinking of introducing homeworking into your call or contact centre? Here are a couple of homeworking checklists (both for the employee and for the supervisor) that can be used to explore an individual’s suitability for homeworking.
The checklists were kindly supplied by Richard Kenny of Plantronics. Plantronics developed these checklists for their internal use when they [...]
Contact centre technology has evolved at a rapid pace almost everywhere apart from on the customer service agent’s desktop.
Join us for a practical, hands-on webinar that looks at the agent desktop and explores real-life solutions to how it can be improved. Join us at 1.00 pm on Thursday 15th March 2012. Click here [...]
Service News
The latest UK Customer Satisfaction Index (UKCSI) results prove the link between customer satisfaction and sales performance, show that organisations struggle to deliver consistent service across channels and reveal a growing gap between the top and bottom rated sectors.
The latest UK Customer Satisfaction Index (UKCSI) is the national measure of customer satisfaction for UK organisations. Read the executive summary to find out which organisations have performed well, how service relates to profit and growth and for additional analysis of the energy sector.
The UKCSI results are split into 13 sectors. See the top five organisations in each sector and top 10 overall performers.
